Locked

Delete your Locked account

Delete your Locked account

You can delete your Locked account in the app or by email. When you delete your account, we remove your personal data as described here.

Delete in the app

Open Locked → Settings → Delete account → confirm deletion.

Delete by email

If you prefer not to use the app, email contact@ponuz.com from the email address linked to your Locked account with the subject line "Delete my account". Include your full name and the email address associated with your account.

We will verify your identity and complete the deletion within 30 days.

What we delete

When you delete your Locked account, we immediately remove:

  • Your account and sign-in credentials
  • Your profile and onboarding answers
  • Training plans and workout history
  • Rocco chat messages
  • Photos you sent to Rocco and coach memories
  • All associated personal data from our systems

What we may keep

We may retain certain data only to the extent legally required:

  • Store transaction records: Apple App Store and Google Play store receipts and transaction history required by payment processors or tax law. These are kept as long as legally required.
  • Anonymized or aggregated data: Statistical data that no longer identifies you personally, used to improve the app.

For details on how we handle your data generally, see our Privacy Policy.

Cancel your subscription

Deleting your Locked account does not automatically cancel your App Store or Google Play subscription. You must cancel your subscription separately:

If you do not cancel your subscription before deleting your account, you may continue to be charged. Contact Apple or Google directly if you need help.

Questions?

If you have questions about account deletion or your privacy, email contact@ponuz.com.

Questions? contact@ponuz.com